KEVORI LLC · Fulfillment desk
Shipping, delivery, returns, and refunds
Effective date: 2026-08-30
Shipping origin and transport
Orders currently ship from China only. Depending on the order, destination, weight, and requested timing, we may arrange express delivery, air freight, ocean freight, or another carrier. The final transport method is the one stated in the written quotation or order confirmation.
Processing time and transit time
Processing time is the estimated preparation or production period that starts after we confirm the order, receive payment, and confirm stock or customization details. Transit time starts when the carrier accepts or dispatches the shipment. Both are estimated ranges, not guaranteed arrival dates; the applicable range is stated in the quotation or written order confirmation.
Freight, taxes, duties, and clearance
Freight, packaging, remote-area surcharges, and fuel charges are determined by the quotation or the carrier's applicable rules. Unless agreed otherwise in writing, the customer is responsible for destination sales tax, VAT/GST, duties, import charges, clearance costs, and cooperation required from the recipient. Carrier or customs reviews, missing information, and local rules may cause additional delay or charges.
Tax differences by fulfillment origin
If the actual order confirmation shows CN origin, sales tax follows the WooCommerce address calculation, if configured, and the customer pays import duties and clearance fees unless the written order expressly states DDP or seller responsibility. If it shows US origin, sales tax is calculated by delivery state and China import duty generally does not arise; other taxes and charges follow WooCommerce, the order confirmation, and applicable law. Current products and production settings support China origin only and do not represent US inventory or shipping availability.
Delays, cancellation, and refunds
Carrier or customs events, weather, flight or sailing schedules, address issues, force majeure, and other causes outside our reasonable control may delay delivery. If a material delay occurs or we cannot perform the confirmed plan, we will notify the customer promptly and offer a choice to accept a revised schedule or cancel the unfulfilled order for a timely refund. Any completed and irreversible customization, incurred third-party charges, or amounts lawfully deductible will be explained before cancellation is processed.
Returns and refunds
For damage, incorrect items, or a verifiable quality issue, contact us promptly after delivery through the service request form with the order email, quantity, and photos. After review, we may arrange replacement, reshipment, or a refund. Custom goods, used goods, customer-provided address or clearance issues, and duties, taxes, or cross-border import charges already paid may not qualify for a no-fault return or refund; the order terms and applicable consumer protection law govern.
Request deadline, return freight, and exceptions
The return request deadline is the deadline stated in the order confirmation; quality issues or incorrect items should be reported as soon as possible after delivery. Except for quality issues, incorrect items, or where law provides otherwise, the customer pays return freight. For refused delivery, an incorrect customer address, failed customs clearance, or freight damage, retain packaging and carrier records and contact us promptly; we will handle the matter under the carrier investigation, order terms, and applicable law. Refunds are generally returned to the original payment method, with timing subject to the order confirmation and payment institution. Applicable consumer protection law prevails.