Terms of sale

Effective date: 2026-08-30

Quotes, order acceptance, and written confirmation

Catalog information supports initial sourcing decisions. An inquiry or submitted order is not acceptance by KEVORI; an order becomes effective after our written confirmation, confirmation of stock or customization details, and receipt of payment as agreed. Bulk, custom, packaging, processing time, transit time, and final pricing are governed by the written quotation and order confirmation.

Payment authorization

The customer authorizes the selected payment method for the products, freight, and other clearly stated charges in the written confirmation. Payment is processed by the payment provider or bank shown at checkout; transfer orders may remain on hold until funds are received and matched.

Price, tax, and import charges

Unless the order states otherwise in writing, product prices exclude destination sales tax, VAT/GST, duties, import tax, clearance fees, and carrier collection charges. The customer is responsible for required destination payments, information, and clearance cooperation.

The fulfillment origin follows the order confirmation and available API configuration: for CN origin, sales tax follows the WooCommerce address calculation, if configured, and the customer pays import duties/clearance fees unless the written order expressly states DDP or seller responsibility; for US origin, sales tax is calculated by delivery state and China import duty generally does not arise. Production settings and products currently support CN only; applicable consumer protection law and the actual order confirmation prevail.

Delivery timing and delays

Processing time starts after the order, payment, and stock or customization details are confirmed; transit time starts when the carrier accepts or dispatches the shipment. Both are estimated ranges, and delivery timing is only as stated in the written quotation or order confirmation, not a guaranteed arrival date. If a material delay occurs, we will notify the customer promptly and provide a choice to accept a delay or cancel the unfulfilled order for a timely refund; refunds and treatment of custom goods or third-party charges follow the shipping policy, order terms, and applicable law.

Cancellation, returns, and liability

See the shipping and delivery policy for cancellation, return, exchange, and refund procedures, and submit requests through the service form; for a material delay, the written confirmation may offer acceptance of a revised schedule or cancellation of the unfulfilled order. The return request deadline is the deadline in the order confirmation; refunds return to the original payment method and timing follows the order and payment institution. Refused delivery, incorrect address, failed customs clearance, and freight damage are handled under the logistics record and order terms. We do not exclude or limit rights that applicable consumer protection law does not permit us to exclude; applicable consumer protection law prevails.

Accounts, privacy, and support

Registered accounts require email verification. AI support provides first-line information and language assistance; it does not replace human quotations, tax advice, or legal advice. For order, payment, shipping, or refund questions, use the Contact page or email [email protected]